If you need to make any changes to your order after it’s placed, please contact us ASAP at 989.FREADOM (989.373.2366) or send us an email at firstname.lastname@example.org.
Cancellations and order modifications are NOT guaranteed and can only be made during business hours (Mon-Fri 9am-5pmCST.)
All orders ship from our warehouse in Illinois within 24-72 hours.
Domestic Shipping to the U.S.: FREE! There is no charge for shipping, however, we do provide you the option to pay shipping costs so Freadom can donate more money toward literacy initiatives across America. We appreciate the opportunity to make even more of an impact if you choose that option.
International Shipping: Freadom is happy to send products around the world for an added fee! Please note: you may be responsible for customs fees when the package arrives. Customer is responsible for all related customs fees and for all return shipping costs on international orders. Transit times vary by country, so please allow additional times for international orders. Typically, international orders arrive within 2-3 weeks, /but could take considerably longer. Contact us with questions.
Returns and Exchanges:
We want you to have the best experience possible when shopping with us. We accept all items returned in their original, unused condition within 30 days of your receipt of order. If making a return, refunds can be issued to either the original form of payment or store credit.
Sale items and stickers are final and not eligible for returns or exchanges.
Exchanges on domestic orders are free, but a $9 return handling fee is charged for orders returned for a refund. This $9 is deducted from the refund amount.
If you need to initiate a return, please click here to start the process. You will need the order number (in your confirmation email) and the shipping zip code on the order.
Please contact email@example.com if you receive an item which is damaged or defective.
Please be aware it may take 24-72 hours for your return to be approved.
International Orders: Customer is responsible for all return shipping costs on international orders.
Email us at: firstname.lastname@example.org
Talk to a real human at 989-FREADOM (989.373.2366) (Answered Mon-Fri 9am-5pm CST)
If you choose not to use your pre-paid return label to return your items, please include your name, order number and preferred refund method (original form of payment or store credit) and send to:
28841 Nagel Court, Unit 3
Lake Bluff, IL 60044
Please note: we do not assume responsibility if packages using your own shipping label are damaged or lost in transit.